traintravatic.shop ("we", "us", or "our") is an independent telephone-based train booking concierge service (the "Site"). This Privacy Policy explains what information we collect when you use the Site or call the number listed on it, how we use it, and the choices available to you.
1. Information We Collect
We collect information in the following ways:
- Information you provide by phone: when you call the number displayed on the Site, our concierge team (or a connected booking partner) may collect details such as your name, travel dates, origin and destination, contact number, and payment information needed to complete a booking.
- Information collected automatically: when you browse the Site, we and our service providers automatically collect technical information such as your IP address, browser type, device type, pages viewed, referring URL, and approximate location, typically through cookies and similar technologies.
- Information from advertising partners: we receive click and conversion data from advertising platforms (such as Google Ads) that helps us understand which ads led to a call.
2. How We Use Information
We use the information described above to:
- Connect your call to a booking agent and facilitate the train booking you request;
- Operate, maintain, and improve the Site and our call routing;
- Measure and improve the performance of our advertising campaigns;
- Detect, investigate, and prevent fraudulent or abusive activity;
- Comply with legal obligations and enforce our Terms of Service.
3. Call Recording & Tracking
Calls to the number listed on the Site may be recorded or monitored for quality assurance, training, and dispute-resolution purposes. Where required by law, we or our call-tracking provider will disclose that a call may be recorded at the start of the call. By continuing the call after that disclosure, you consent to the recording to the extent permitted by applicable law. If you do not wish to be recorded, please let the representative know at the start of the call.
4. Cookies & Tracking Technologies
The Site uses cookies, pixels, and similar technologies to remember basic preferences, measure traffic, and attribute calls to the ad that generated them (dynamic number insertion). You can control cookies through your browser settings; disabling cookies may affect how call-tracking numbers are displayed but will not prevent you from calling us.
5. Advertising & Google Programs
We advertise the Site through Google Ads and may use Google Analytics or similar tools. Google may use cookies to serve ads based on your prior visits to this and other websites. You can learn more about Google's advertising practices and opt out of personalized advertising at policies.google.com/technologies/ads and manage your ad settings at adssettings.google.com.
6. How We Share Information
We do not sell your personal information. We may share information with:
- Booking and travel partners who need your details to complete a reservation you request;
- Service providers who perform functions on our behalf, such as call tracking, telephony, hosting, and analytics;
- Advertising platforms, limited to conversion and performance data;
- Legal and regulatory authorities, where required to comply with law, protect our rights, or respond to a valid legal request.
7. Data Retention
We retain call records and related information for as long as reasonably necessary to fulfill the purposes described in this policy, resolve disputes, and comply with our legal and accounting obligations, after which it is deleted or anonymized.
8. Your Rights & Choices
Depending on your state or country of residence, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To exercise any of these rights, contact us using the details in Section 12 below and we will respond within the timeframe required by applicable law.
9. Children's Privacy
The Site is not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
traintravatic.shop
Email: help@traintravatic.shop
Phone: (888) 838-5232