This Refund Policy explains how refunds, cancellations, and changes are handled when you book train travel through the traintravatic.shop concierge, operated by traintravatic.shop.
1. We Do Not Separately Charge You
The concierge call itself is free. You only pay the ticket fare quoted and confirmed during your call, charged at the time of booking. Because we do not charge a separate service fee on top of the fare, there is no separate "concierge fee" to refund.
2. Ticket Refunds & Changes Follow the Carrier's Fare Rules
Whether a ticket is refundable, exchangeable, or subject to a change fee depends on the fare class you select at the time of booking (for example, flexible, saver, or non-refundable fares). This is explained to you on the call before you confirm a booking. Once a ticket is issued, refund and change requests are processed according to those fare rules.
3. How to Request a Refund or Change
To request a refund, cancellation, or change:
- Call us at (888) 838-5232 and reference the booking confirmation or reservation number you were given;
- Or email help@traintravatic.shop with your booking details and the reason for your request.
We will confirm what your specific fare allows and, where a refund is due, submit the request to the carrier or payment processor on your behalf. Processing times for approved refunds are set by the carrier or card issuer and typically take 7–14 business days to appear on your statement.
4. Booking Errors
If a booking was made in error on our part (for example, wrong dates or an incorrect name due to a mistake by our representative), contact us immediately and we will work with the carrier to correct or refund the booking at no additional cost to you.
5. Disputed Charges
If you believe you were charged incorrectly, please contact us first so we can investigate before initiating a chargeback with your card issuer — this is usually the fastest way to resolve the issue.
6. Contact Us
traintravatic.shop
Phone: (888) 838-5232
Email: help@traintravatic.shop